{"id":1828,"date":"2026-02-18T07:37:31","date_gmt":"2026-02-18T07:37:31","guid":{"rendered":"http:\/\/64.4.160.99\/liongard\/?post_type=case_study&p=1828"},"modified":"2026-02-18T07:37:31","modified_gmt":"2026-02-18T07:37:31","slug":"es-consulting","status":"publish","type":"case_study","link":"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/","title":{"rendered":"ES Consulting"},"content":{"rendered":"

CASE STUDY:<\/strong>\u00a0LIONGARD SAVES MSP $75K<\/strong><\/h3>\n

ABOUT THE PARTNER<\/strong><\/p>\n

Established in 2001, ES Consulting takes a holistic approach to serving its customers and helping them grow. This includes extensive industry expertise, adherence to best practices, and investing in its infrastructure to automate for greater efficiency. The nationally renowned MSP has been featured on Inc.\u2019s lists of Best Workplaces and Top 5,000 fastest-growing privately held companies, and has become a mainstay on Channel Futures\u2019 MSP 501 annual list of top managed service providers in the world.<\/p>\n

THE PROBLEM<\/strong><\/p>\n

Because every technician at ES Consulting is considered Tier 3, whichever tech responds to a ticket manages it from start to finish. This superior knowledge base greatly benefits its customers but also requires accurate data, efficient processes and proactive problem solving to remain profitable. In search of more automation around their documentation and data management, ES Consulting\u2019s President and CEO Dennis Fox and the MSP\u2019s jack-of-all-trades, IT Consultant Bill Knox researched Liongard soon after its initial launch. Seeing its potential to automate manual tasks and documentation, and thus improve ticket time-to-resolution for its techs, Knox fell in love with the platform and quickly moved forward with implementation.<\/p>\n

THE SOLUTION<\/strong><\/p>\n

Download the Case Study<\/a>\u00a0to find out more.<\/p>\n","protected":false},"excerpt":{"rendered":"

CASE STUDY:\u00a0LIONGARD SAVES MSP $75K ABOUT THE PARTNER Established in 2001, ES Consulting takes a holistic approach to serving its customers and helping them grow. This includes extensive industry expertise, adherence to best practices, and investing in its infrastructure to automate for greater efficiency. The nationally renowned MSP has been featured on Inc.\u2019s lists of […]<\/p>\n","protected":false},"featured_media":1829,"template":"","class_list":["post-1828","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nImprove Ticket Time-to-Resolution for Techs with Liongard<\/title>\n<meta name=\"description\" content=\"Seeing its potential to automate manual tasks and documentation, and thus improve ticket time-to-resolution for its techs like ES Consulting. Read case study.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improve Ticket Time-to-Resolution for Techs with Liongard\" \/>\n<meta property=\"og:description\" content=\"Seeing its potential to automate manual tasks and documentation, and thus improve ticket time-to-resolution for its techs like ES Consulting. Read case study.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/\" \/>\n<meta property=\"og:site_name\" content=\"Liongard\" \/>\n<meta property=\"og:image\" content=\"http:\/\/64.4.160.99\/liongard\/wp-content\/uploads\/2026\/02\/news1-min.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"542\" \/>\n\t<meta property=\"og:image:height\" content=\"357\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/\",\"url\":\"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/\",\"name\":\"Improve Ticket Time-to-Resolution for Techs with Liongard\",\"isPartOf\":{\"@id\":\"http:\/\/64.4.160.99\/liongard\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#primaryimage\"},\"image\":{\"@id\":\"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/64.4.160.99\/liongard\/wp-content\/uploads\/2026\/02\/news1-min.webp\",\"datePublished\":\"2026-02-18T07:37:31+00:00\",\"description\":\"Seeing its potential to automate manual tasks and documentation, and thus improve ticket time-to-resolution for its techs like ES Consulting. Read case study.\",\"breadcrumb\":{\"@id\":\"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#primaryimage\",\"url\":\"http:\/\/64.4.160.99\/liongard\/wp-content\/uploads\/2026\/02\/news1-min.webp\",\"contentUrl\":\"http:\/\/64.4.160.99\/liongard\/wp-content\/uploads\/2026\/02\/news1-min.webp\",\"width\":542,\"height\":357,\"caption\":\"news1-min\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"http:\/\/64.4.160.99\/liongard\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Studies\",\"item\":\"http:\/\/64.4.160.99\/liongard\/case-studies\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ES Consulting\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/64.4.160.99\/liongard\/#website\",\"url\":\"http:\/\/64.4.160.99\/liongard\/\",\"name\":\"Liongard\",\"description\":\"Liongard is the System of Authority for Asset Intelligence\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/64.4.160.99\/liongard\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Improve Ticket Time-to-Resolution for Techs with Liongard","description":"Seeing its potential to automate manual tasks and documentation, and thus improve ticket time-to-resolution for its techs like ES Consulting. Read case study.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Improve Ticket Time-to-Resolution for Techs with Liongard","og_description":"Seeing its potential to automate manual tasks and documentation, and thus improve ticket time-to-resolution for its techs like ES Consulting. Read case study.","og_url":"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/","og_site_name":"Liongard","og_image":[{"width":542,"height":357,"url":"http:\/\/64.4.160.99\/liongard\/wp-content\/uploads\/2026\/02\/news1-min.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/","url":"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/","name":"Improve Ticket Time-to-Resolution for Techs with Liongard","isPartOf":{"@id":"http:\/\/64.4.160.99\/liongard\/#website"},"primaryImageOfPage":{"@id":"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#primaryimage"},"image":{"@id":"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#primaryimage"},"thumbnailUrl":"http:\/\/64.4.160.99\/liongard\/wp-content\/uploads\/2026\/02\/news1-min.webp","datePublished":"2026-02-18T07:37:31+00:00","description":"Seeing its potential to automate manual tasks and documentation, and thus improve ticket time-to-resolution for its techs like ES Consulting. Read case study.","breadcrumb":{"@id":"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#primaryimage","url":"http:\/\/64.4.160.99\/liongard\/wp-content\/uploads\/2026\/02\/news1-min.webp","contentUrl":"http:\/\/64.4.160.99\/liongard\/wp-content\/uploads\/2026\/02\/news1-min.webp","width":542,"height":357,"caption":"news1-min"},{"@type":"BreadcrumbList","@id":"http:\/\/64.4.160.99\/liongard\/case-studies\/es-consulting\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"http:\/\/64.4.160.99\/liongard\/"},{"@type":"ListItem","position":2,"name":"Case Studies","item":"http:\/\/64.4.160.99\/liongard\/case-studies\/"},{"@type":"ListItem","position":3,"name":"ES Consulting"}]},{"@type":"WebSite","@id":"http:\/\/64.4.160.99\/liongard\/#website","url":"http:\/\/64.4.160.99\/liongard\/","name":"Liongard","description":"Liongard is the System of Authority for Asset Intelligence","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/64.4.160.99\/liongard\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"http:\/\/64.4.160.99\/liongard\/wp-json\/wp\/v2\/case_study\/1828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/64.4.160.99\/liongard\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"http:\/\/64.4.160.99\/liongard\/wp-json\/wp\/v2\/types\/case_study"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/64.4.160.99\/liongard\/wp-json\/wp\/v2\/media\/1829"}],"wp:attachment":[{"href":"http:\/\/64.4.160.99\/liongard\/wp-json\/wp\/v2\/media?parent=1828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}