In today\u2019s labor market MSPs are looking for ways to scale their operations without having to hire additional techs. For MSPs like ES Consulting, automation and unified systems visibility provide a way to increase productivity without having to hire additional headcount.<\/p>\n
Every technician at ES Consulting is considered Tier 3 so the tech who responds to a ticket manages it from start to finish. This superior knowledge base greatly benefits its customers but also requires accurate data, efficient processes and proactive problem solving to remain profitable.<\/p>\n
In search of more automation around their documentation and data management, ES Consulting\u2019s President and CEO Dennis Fox and the MSP\u2019s jack-of-all-trades IT Consultant Bill Knox researched Liongard soon after its initial launch. Seeing its potential to automate manual tasks and documentation, and thus improve ticket time-to-resolution for its techs, Knox fell in love with the platform and quickly moved forward with implementation.<\/p>\n
\u201cLiongard is the BEST INVESTMENT this company has ever made.\u201d Initially, ES Consulting ran every Liongard inspector to detect stale documentation. The Actionable Alerts generated tickets for their engineers, so they could update data and fix previously undetected issues.<\/p>\n Once its existing data had been refreshed and corrected, the ES team continued using Liongard to automate documentation and increase its efficiency. Inspections run across the platform daily which meant the data the engineers needed was always fresh. Instead of having to search manually for issues like unused or duplicate Office 365 licenses, out-of-date security certificates, disabled multi-factor authentication and critical changes, Liongard silently inspects data and sends alerts when it detects issues.<\/p>\n ES Consulting first deployed Liongard to a cross-section of its customers to specifically evaluate the platform\u2019s value for different industries and customer sizes. Fox concluded that there were no vertical limitations to the platform\u2019s capabilities, and said they\u2019ll deploy it for all new customers.<\/p>\n \u201cWe would have had to add more bodies to do the same tasks that Liongard automation does for us.\u201d As early adopters of Liongard automation, ES Consulting has been taking advantage of each addition and improvement Liongard continues to make. \u201cThe more we can get software to do for us, the better.\u201d<\/p>\n More automation and increased visibility have led to greater efficiency for its techs and much less time spent on manual tasks, resulting in time and cost savings as well as a higher level of focus on customers.<\/p>\n \u201cLiongard pulls all these issues and brings them to our attention so we can focus on making our customers happy. I can flat-out tell you, it makes my job easier. I spend less time digging for info and more time talking to people,\u201d said Knox.<\/p>\n Though they don\u2019t formally track KPIs, Denis and Bill are confident that day-to-day performance has been significantly impacted by using automation. \u201cWe would have had to add more bodies to do the same tasks that Liongard automation does for us,\u201d Fox said, noting that hiring another employee would cost about $75K per year, but without the accuracy they get with Liongard.<\/p>\n \u201cI don\u2019t even know how many man-hours we\u2019re saving each week [using Liongard], but it\u2019s a fairly large sum, I would wager.\u201d
\n– Bill Knox<\/span><\/p>\n<\/div>\nOur Solution:
\nAutomated alerts save time and increase efficiency<\/h3>\n
\n– Bill Knox<\/span><\/p>\n<\/div>\nImpact:
\n$75k\/year in cost savings<\/h3>\n
\n– Bill Knox<\/span><\/p>\n<\/div>\n